Review of RoboGuy and the product purchased from RoboGuy. Bought the QiCycle after catching the deal on OzBargain - have had the bike for just under a year now and it has been excellent. Roboguy staff personally dropped it off at my house and added a complementary MiBand2.The bike itself operates very smoothly with the motor assist allows me to commute sweat-free at a speed of about 23kmph. The 3-speed nexus internal hub has enough range for me to cruise around slowly and also build a decent sweat averaging just under ~30kmph with the motor switched off. The motor has a range of just under ~40km with little pedalling to assist it (I ride very flat terrain with two small bridge climbs).The compact wheelbase makes it easy to take on and off the train and even ride along the footpath at walking pace without getting in people's way (much less cumbersome than walking a regular size bike). Surprisingly versatile size, i'm only about 160cm and find it very comfortable, yet friends about 175cm tall who have ridden say that its pretty comfortable zipping about town.Folds quickly by just lowering the seatpost and folding the handlebar post. Fits laterally into the boot of my Nissan X-trail (thus not requiring to fold the back seats down) with plenty of boot space to spare. Also able to fold it in half at the pivot to make it more compact, however this requires removal of the seatpost (few seconds more timely) and in this state it great for storage but not easy for maneuvering.Only concern with the bike is that it is hard to secure/lock up because the bicycle seat can easily be removed with the quick releases and therefore also allows the battery to also be removed. The seatpost and battery are unique to the bike and not easily replaceable. Therefore, I have to resort to taking both seat and battery with me each time I lock up the bike (which sticks out of my bag). To address this issue, I intend on changing one of the quick release latches to one that requires a key to unlock it.The bike had recently developed issue where the motor would started intermittently cut out. Contacting Roboguy, I was given assistance which ultimately led to having to arrange for the bike to be picked up for repair by RoboGuy. Bike was returned in working condition in under two weeks. Since its return, I have done about 20km without a hiccough.Such a great bike that I bought one for a friend overseas and have considered getting the Xiaomi E-Scooter as well but I currently do not have a need for it as the bike does the job plenty well! Highly recommend getting one of these units and/or dealing with RoboGuy.
20 June 2018
Rating
100%
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jqnh
Did my bit to support a new seller getting a group buy up and running. Having imported for a business before, was totally aware of the hiccups that can occur when dealing with Asian suppliers, so wasn't surprised when things got delayed. The Robo vac is brilliant. The app can work from anywhere and it's not unusual to set it running from work and come home to a shiny clean floor.
4 June 2018
Rating
80%
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Dave Bee
We adore the Xiaomi Mi roborock vacuum! Cleans wooden floors and carpets beautifully. Quieter running than our old regular vacuum & awesome smart phone app. You can send the vacuum where you want it without even leaving your chair. We have to move crumbs out of one or two tricky corners before setting the vacuum going, but otherwise it can get everywhere. The very gentle mopping leaves the floor feeling great in bare feet. Really intelligent robotic cleaning pattern - maps your whole house. Communication from the RoboGuy team was excellent, although it took 3-4 weeks for the vacuum to get to us in New Zealand. They provided the correct plug for charging here, and the vacuum arrived speaking English. The app and manual were also in English. We had to pay an extra $170 in taxes and customs charges to get the vacuum, but otherwise can't recommend the whole experience enough. This robotic vacuum / mop has changed our lives - keeping our floor clean is now so easy and fun!
23 March 2018
Rating
100%
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Leith
Bought a Xiaomi Robot Vacuum Gen 1 through OzBargain group buy. Works brilliantly, very happy with purchase. Yes, delivery was delayed by weeks. Communication by seller was a little stunted initially but fine in the grand scheme of things. Many people were upset due to wanting a refund due to delays with the supplier and then the product being on sale elsewhere for a bit cheaper. Didn't bother me. Seems like RoboGuy has worked out those issues and is trying to do right by its customers into the future. I'd buy again.
22 January 2018
Rating
80%
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Ayanami
Brought the vacuum for our daughter after reading a number of reviews. Was a bit nervous about Roboguy because some of the reviews were very negative. But reckon that could be old news, as we have had nothing but great customer service and fast delivery. The vacuum developed a fault (would not move properly) and filled out the online form. Got a call in a couple of days, returned the vacuum and they fixed it very quickly. Changing a number of additional components at the same time, and then sent it back via courier. The thing was gone for a week.Great product, cleans really well, and good service.
22 January 2018
Rating
100%
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TonyH
Bought a Mi Band 2 and it arrived within a handful of days. The Mi Band battery only lasted 2 days but it took me about a month of tinkering with the settings to figure out it wasn't me but the product. Support was very helpful and ended up replacing it for me with no fuss. In fact, I actually put in a repeat order because the Mi Band 2 I ordered from Gear Best, while $10 cheaper took 2 months to arrive and didn't make it under my Xmas tree.
19 January 2018
Rating
100%
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Sean
I saw a group buy on OzBargain and thought I'd support a local business. Worst mistake I have ever made, seller's communication was absolutely woeful, he outright LIED multiple times, when he was called out on these things both on social media and over the phone directly he got very nasty. I think my item took 4 months to arrive. The robot vacuum itself is great, but the seller is atrocious. Steer clear of him, buy the same vacuum and spare parts from other sellers, his price isn't even competitive. Go to OzBargain and search RoboGuy and you'll be able to make your own mind up on what hundreds of purchasers thought of him.Note: This review was in regards to May 2017 Mother's Day Ozbargain Deal
17 January 2018
Rating
20%
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Terrible Service
Vacuum works well and was quickly delivered with Australian plug cable to go with Chinese original set up. Can't fault it.
17 January 2018
Rating
100%
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Alex
HIGHLY RECOMMENDED!! We're honestly blown away. Xiaomi's taking dirt from our carpets we didn't even know we had! Great, responsive customer service too!! Bought on Tuesday, shipped on Wednesday, cleaning by Friday morning. :-)
25 October 2017
Rating
100%
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Ray***
I love my Xiaomi mi robot vacuum, it does a great job of cleaning including pet hair Roboguy staff were really helpful and were happy to answer all of my questions and even volunteered to help set up the app to allow changing the language to a English.
1 October 2017
Rating
100%
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Eri***