What our customers are saying
I ordered a Onyx Boox Max 3, large e-ink tablet, to deal with an eye condition. Unfortunately, the shipment etc was delayed due to the pandemic but they kept me very up to date throughout, including phone calls. When it did shipped, they upgraded to express post and it arrived from HK in like 48 hours. Very impressed through difficult times.
I purchased a drone ( FIMI XIAOMI X8se) from these guys a few weeks back & I have found them to be so helpful. I purchased locally so should there be any problems then there's someone to fall back on. Well the spare battery I purchased with the drone came to me with a problem, one cell wouldn't charge. I notified them robotics & they were more than helpfully. I sent it back n they replaced it free of course...
I bought a robot vacuum from roboguy and as we all know with electronics, we can sometimes have problems. Izaak went through a number of troubleshooting procedures and after exhausting all options he offered a new replacement. Izaak takes the time with his customers to keep them updated and in the loop, which is often something rarely seen when buying newer electronic products that are out if China. It's great to have a middle man and local support. Would highly recommend!
Brought the vacuum for our daughter after reading a number of reviews. Was a bit nervous about Roboguy because some of the reviews were very negative. But reckon that could be old news, as we have had nothing but great customer service and fast delivery.
The vacuum developed a fault (would not move properly) and filled out the online form. Got a call in a couple of days, returned the vacuum and they fixed it very quickly. Changing a number of additional components at the same time, and then sent it back via courier.
The thing was gone for a week.
Great product, cleans really well, and good service.
Bought a Mi Band 2 and it arrived within a handful of days. The Mi Band battery only lasted 2 days but it took me about a month of tinkering with the settings to figure out it wasn't me but the product. Support was very helpful and ended up replacing it for me with no fuss. In fact, I actually put in a repeat order because the Mi Band 2 I ordered from Gear Best, while $10 cheaper took 2 months to arrive and didn't make it under my Xmas tree.
Order arrived quickly and is exactly as described. Works great and even came with the Australian electric cord. The owner explained the supplier problems which lead to earlier bad reviews and I'm really pleased I took a chance and got this great vacuum at an excellent price
Vacuum works well and was quickly delivered with Australian plug cable to go with Chinese original set up. Can't fault it.