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Thank you for your interest in our products! Below are the terms and conditions that apply to your purchase, they are here to explain your rights and if you have any questions you are always welcome to contact us and we will be happy to explain how this works. What is covered here are things such as who you are purchasing from, how to make an order, prices, shipping and delivery, right to withdrawal, and warranties. We hope that you will enjoy your purchase!
These terms and conditions apply when you (“Customer” or “you”) place an order at RoboGuy (“Company”, “us” or “we”) on roboguy.com.au, (the “Website”).
We respect all applicable mandatory laws and rights and nothing in these General Conditions shall be a limitation of your mandatory statutory rights, if such laws provide greater rights for you than set out here.
By accepting these General Conditions, you understand and accept that any order, purchase or transaction is made exclusively between us (RoboGuy) and you (the Customer).
Our Return Policy in Short
•You have 30 days to return an order after receiving it.
•If you change your mind, or the product you received is not what you expected, please contact us before returning the item.
•Unless agreed by us, you are responsible for all costs associated with the return of an item.
•Please note that exceptions may apply for the return of certain custom-made, hygienic and other such products.
If you have any questions, please contact us.
Instructions for Returning Goods
•If you wish to make a return, send us an e-mail containing your name, address, the order number and details of which items that the return relates to.
•Dispatch the items for return within 7 days of the date of the notification.
•We are not liable for any damage sustained to items during their return.
•Where possible / applicable, please provide us with a tracking number when you have dispatched an item for return.
•Unless otherwise agreed, any refund will be made by the same payment method used by you to make your original purchase.
•If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.
For all enquiries email us: firstname.lastname@example.org
When you receive an order confirmation from us your purchase order is accepted and a purchase agreement is entered into. We encourage you to save the order confirmation for any future contacts with us. We may deny a purchase order for various reasons, for example if you provide incorrect personal data and/or have a record for non-payment of debt.
You may withdraw your order until it has been confirmed by us. We will then refund any payment that you, or your pay- or credit card company, have made for the order.
We may cancel an order if the products ordered are sold out. We will then refund any amount paid and notify you about equivalent products if such are available.
All products ordered remain our property until we have received full payment for them.
You are responsible for that the personal data that you provide us with is correct and complete.
You are responsible for all purchases made with your login details. So make sure that you keep the login details secret and that no unauthorised persons have access to them. Let us know if you suspect that an unauthorised person has obtained access to your login details.
The prices indicated on the Website apply to orders placed on the Website. All prices are in Australian currency. Unless otherwise stated on the Website, the prices do not include shipping fees and this is given separately.
From time to time we may, for specific products, offer more favourable conditions than those provided for in these terms and conditions, for example with regards to the extended right of withdrawal or free returns. Such more favourable conditions are valid only for a limited duration of time, until the specific products are sold out, and may be cancelled by us at any time, and if we do so these Terms and Conditions will apply without amendments.
Shipping and delivery
Products in stock are normally delivered within the number of working days shown on the Website. The expected delivery time for an order is set out in the order confirmation. In case of delay in delivery, we will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed and has not yet been dispatched and the delay is not due to you.
Depending on the delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up in time.
Right to Withdrawal
You may withdraw your order by notifying us within 30 days from the day that you received the ordered products. You must then send us a withdrawal notification containing your name, address, e-mail address, the order number and a specification of which products that the withdrawal relates to. You must then also, immediately and within 7 days from the date of the withdrawal notification, return the withdrawn products to us at your expense. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send these well packaged, in good condition and in their original box and/or packaging.
When an order is withdrawn by you, we will refund the price that you have paid for the products withdrawn, including any shipping costs for standard delivery to you (meaning the cheapest available method of delivery so you will not get a refund for extra costs due to that you have opted for express delivery or something similar). From the amount to be refunded we will however deduct any depreciation in value of the products if such depreciation is due to that you have handled them to a greater extent than necessary to determine their function or characteristics. Shipping costs are further only refunded if the withdrawn products form a whole order and are therefore not refunded if you cancel only parts of an order. We will pay the amount to be refunded as soon as possible and within 14 days of the withdrawal notification. We will however delay the payment until we have received the withdrawn products or proof that they have been sent to us (certificate of delivery). The refund will be paid with the same payment method that you used to pay the withdrawn products unless otherwise agreed.
Your right to withdrawal does not apply to contracts which:
•relate to a service which has been fully performed, if by placing the order you have consented to the commencement of performance of the service and acknowledged that there would be no right to withdrawal after the performance of the service;
•relate to goods or a service for which the price is dependent on fluctuations on the market which we cannot control and which may occur during the period between you receiving the withdrawn products and your notification to us of the withdrawal of the order;
•relate to goods which have been manufactured in accordance with your specifications or which otherwise are clearly personalised;
•relate to goods which may quickly deteriorate or expire;
•relate to goods with a broken seal which are not suitable for return due to reasons of health or hygiene, and the seal has been broken by you;
•relate to goods which, after delivery, by their nature, are such that they are mixed with other items so that the items cannot be separated;
•relate to a sealed audio or video recording or sealed computer software and the seal has been broken by you;
•relate to individual issues of a newspaper or magazine;
•relate to digital content which is supplied other than on a tangible medium, if you have expressly consented to delivery in such way and acknowledged that there would be no right to withdrawal;
•relate to cultural events, sporting events, or any other similar leisure activity, food service, catering, or any other similar service, accommodation, transportation of goods or vehicle rental, where we are to provide the service on a specific day or during a specific period.
Warranty and Complaints
All our products come with a 1 Year Australian Warranty. Information about this warranty is provided on the Website or in these terms and conditions. The order confirmation is the certificate of warranty. Our warranties cover only original manufacturing defects, and not faults arising from, or because of, or in the course of, any individual changes of the function and/or appearance of the products, such as rebuilding, upgrading or other configuration of the products.
You may, within 1 year (or such longer period prescribed by applicable law) from the day that you received the products, file complaints regarding products that are defective according to applicable consumer protection legislation. You must then send us a complaint containing your name, address, e-mail address, the order number and a specification of the products that the complaint relates to. You must also file the complaint as soon as possible after the discovery of any defect. Any filing of complaint made within two months from the discovery of the defect will always be considered filed in due time.
We will refund you for defective products in accordance with applicable consumer protection legislation and carry the cost for return delivery of the products to us. We strive to perform such refund within 30 days from receipt of a complaint and finding that a refund shall be made, but this time may be delayed depending on the nature of the product. We also will comply with any guidelines regarding defective products provided by the relevant national consumer protection authorities. The refund will be paid with the same payment method that you used to pay the order for the complaint products unless otherwise agreed.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These statutory or consumer guarantees have no set time limit and depending upon the price and quality of the goods, you may be entitled to a remedy after the expiry of the manufacturer's warranty period.
Limitation of Liability
Where the applicable mandatory law does not provide otherwise, our liability is limited to direct damages and under no circumstances are we liable for indirect damages such as loss of earnings etc.
Intellectual Property Rights
The Website and all its content, including content provided by users, is owned by us or our licensors and protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without our prior written consent.
We reserve ourselves for any image or typographical errors on the Website, such as errors in product descriptions, technical specifications, inaccurate prices or incorrect information with regards to whether a product is in stock. We are entitled to rectify any obvious errors and, at any time, to change or update the information on the Website accordingly.
The images on the Website are for illustration purposes only and do not guarantee to reproduce the exact number of products that you would receive at an order, nor the exact appearance, function or origin of the products.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.
Links To Other Web Sites
Our Service may contain links to third-party websites or services that are not owned or controlled by RoboGuy. RoboGuy has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that RoboGuy shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnities and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Changes to these Terms & Conditions
We may change these terms and conditions at any time, however our Website will always feature the current terms and conditions which you will be deemed to have accepted whenever you interact with us by accessing the Website or ordering our Products.
Governing law and disputes
In the event of a dispute, we will comply with any decision by the relevant national consumer protection authorities.
Any dispute regarding the interpretation or application of these terms and conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Australia and shall be subject to the Non-exclusive jurisdiction of the Courts in the State or Territory in which we are incorporated. “Non-exclusive jurisdiction” means that you may bring a claim against us in another jurisdiction if provided by applicable mandatory law.
If you have any questions, please feel free to contact us.